Zendesk and Gorgias configuration
Channels, views, business hours, SLAs and settings configured for your store, so you launch your help desk with fewer mistakes.
ZENDESK IMPLEMENTATION & GORGIAS SETUP SERVICES
Zendesk & Gorgias Setup Managed End-to-End.Built for Growth.
Zendesk implementation services and Gorgias setup services for ecommerce brands. We configure your help desk, connect Shopify and your apps, and build macros, tags and permissions so your team can start supporting customers properly from day one.
Zendesk and Gorgias configuration
Shopify and app integrations
Macros and tags
No commitmentFree setup planning callTailored to your business
ZENDESK & GORGIAS SETUP COVERAGE
Gorgias Setup Services for Shopify Brands
Email, chat, social and WhatsApp channel setup
Shopify, returns and shipping app integrations
Macros, tags and auto-replies
Team roles and permissions
WHAT WE DO
Zendesk Implementation Services for Ecommerce Teams
Shopify and app integrations
Shopify, returns, shipping tracking, reviews and Klaviyo connected to your help desk, linking support tools to store operations so agents can act without switching tabs.
Macros and tags
Ready-to-use replies for common questions and a clean tagging system for reporting, giving your team a cleaner system to work inside.
Migration from email or another help desk
Moving from a shared inbox or another platform? We plan and run the migration, including channels, ticket history where possible, macros and rules, with minimal disruption.
Impact That Matters
Why Brands Choose Us as Their Zendesk Implementation Partner
Our Zendesk implementation specialists and Gorgias setup team work only with ecommerce brands, so your help desk is built around orders, returns and shipping questions, not generic templates.
FasterGo-live with fewer mistakes
ConnectedShopify and support apps
ClearRoles, tags and reporting
ScalableReady for more agents and channels
Already set up but need better rules and routing? See our Help Desk Setup & Automation service.
Trusted By Ecommerce Brands Worldwide
shopify
amazon
klaviyo
gorgias
Trustpilot
4.8 out of 5
FAQ
Frequently Asked Questions
What is Gorgias?
Gorgias is a customer support help desk built for ecommerce brands, especially Shopify stores. It brings email, chat, social media and other channels into one inbox and shows order details next to each conversation.
What does a Zendesk implementation plan include?
A typical Zendesk implementation project plan covers discovery of your channels and workflows, account and channel setup, Shopify and app integrations, views, macros, triggers and SLAs, team roles and permissions, testing, agent training and go-live support.
Should we choose Zendesk or Gorgias?
Gorgias is usually a strong fit for Shopify-first D2C brands that want deep order integration. Zendesk often suits larger teams with complex workflows or multiple brands. We help you choose based on your store, team size and budget.
Can you set up Gorgias email and other channels?
Yes. We handle Gorgias email setup, chat, Instagram and Facebook, WhatsApp and phone channels, along with auto-replies and routing rules for each.
Can you migrate us from another help desk?
Yes. We migrate from shared inboxes or other help desks, moving channels, macros, rules and, where the platform allows, ticket history, with minimal disruption to your team.
How long does a Zendesk or Gorgias setup take?
A standard setup usually takes one to three weeks, depending on your number of channels, integrations and whether a migration is involved.
Related services
- Help desk setup and automation
Views, rules, automations and routing built for faster support.
- Macros, tags and workflow design
Reusable responses, clean tagging and workflows that keep tickets moving.
- Knowledge base setup for ecommerce
Self-service content that answers repeat questions before they become tickets.
- Customer service training and SOPs
Clear playbooks and training materials for consistent support execution.
The Perfect Balance of Speed and Human Empathy.
Get Zendesk implementation and Gorgias setup done right from day one. Book a free setup planning call today.
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