Website chat monitoring
Our live chat agents for your website respond in real time, capturing buying intent while visitors are still active on the page.
OUTSOURCED LIVE CHAT SUPPORT
Live Chat Outsourcing Managed End-to-End.Built for Ecommerce and D2C Brands.
Outsource live chat support to trained agents who know your store. Real-time answers to pre-sale questions and urgent order concerns, so more website visitors turn into orders.
Website chat monitoring
Fast product and order answers
Cart and checkout assistance
No commitmentFree strategy call15-day free pilot
LIVE CHAT SUPPORT COVERAGE
Live Chat Support Services We Handle
Pre-sale and product questions
Order tracking and delivery updates
Returns, exchanges and refunds
Cart recovery and product recommendations
WHAT WE DO
Outsource Live Chat Agents Trained on Your Store and Products
Fast product and order answers
Agents are trained on your catalogue, sizing, policies and shipping, so shoppers get accurate answers in seconds, not hours.
Cart and checkout assistance
We resolve last-minute doubts during checkout, recommend the right products and pass complex issues to your team with full context.
Impact That Matters
24/7 Live Chat Support, Including Out-of-Hours Coverage
Our 24/7 live chat outsourcing covers nights, weekends and sale days, so shoppers in the USA, UK, Canada and Australia always find someone online.
24/7Live chat coverage
FasterReplies while shoppers browse
MoreChats turned into orders
ScalableReady for sales and launches
Trusted By Ecommerce Brands Worldwide
Why Brands Choose SolutoZeeX as Their Live Chat Outsourcing Company
shopify
amazon
klaviyo
gorgias
Trustpilot
4.8 out of 5
FAQ
Frequently Asked Questions
What is live chat support?
Live chat support is real-time customer help through a chat window on your website. Shoppers type a question and a trained agent replies within moments, without them leaving the page.
How does live chat work on a website?
A small chat widget sits on your store pages. When a visitor opens it, the message reaches our agents through your chat tool, such as Gorgias, Zendesk or Shopify Inbox. The agent checks orders or product details and replies instantly.
What are some live chat support examples?
A shopper asks which size to buy before checkout, a customer wants to know where their order is, or someone needs help applying a discount code. Quick answers in each case keep the sale from being lost.
Can live chat outsourcing help increase sales?
Yes. Live chat outsourcing for sales means agents answer product questions, suggest the right items and remove doubts at checkout, which helps turn website chats into orders.
Do you offer 24/7 live chat for Shopify stores?
Yes. We provide 24/7 live chat support for Shopify and other ecommerce stores, including out-of-hours coverage for nights, weekends and peak sale periods.
Can we try your live chat outsourcing service before committing?
Yes. Start with a 15-day free pilot and see how our agents handle real chats on your store before you sign up.
Related services
- Outsourced customer support
Trained agents across email, chat, WhatsApp, social and phone, inside your helpdesk.
- Omnichannel customer support
Voice, email, chat, SMS, social and WhatsApp in one managed workflow.
- WhatsApp customer support services
Fast WhatsApp conversations for order help, returns and customer questions.
- Knowledge base setup for ecommerce
Self-service content that answers repeat questions before they become tickets.
The Perfect Balance of Speed and Human Empathy.
Get outsourced live chat support that turns visitors into customers. Start with a 15-day free pilot today.
Book a Free CallAI Automation
for Speed
Human Empathy
for Care
Happy Customers
Every Time