Instagram, Facebook, TikTok and social inbox coverage
Every DM, mention and comment lands in one queue, so no public conversation goes cold and no buyer waits for an answer.
SOCIAL MEDIA CUSTOMER SERVICE
Social Media Customer Service and Moderation Managed End-to-End.Built for Ecommerce Brands.
Outsourced social media support for D2C brands. DMs, comments and public replies on Instagram, Facebook and TikTok, handled with care and speed by a trained team.
Instagram, Facebook, TikTok and social inbox coverage
Comment moderation and reply handling
DM triage and customer follow-up
No commitmentFree strategy call15-day free pilot
SOCIAL MEDIA SUPPORT COVERAGE
Comment Moderation Services for Facebook and Instagram
Instagram DM management
Facebook comment moderation
Spam, abuse and negative comment handling
Escalation for complaints and brand-risk moments
WHAT WE DO
Outsourced Social Media Customer Support Services for D2C Brands
Comment moderation and reply handling
Our social media moderation services hide spam, handle negative comments calmly and reply to genuine questions, protecting brand trust in the moments everyone can see.
DM triage and customer follow-up
Instagram DM management that turns questions into orders. Our social media customer service agents answer product, sizing and order queries, then follow up until the issue is closed.
Impact That Matters
Why Brands Choose Us as Their Social Media Moderation Agency
24/7DM and comment coverage
FasterPublic replies that build trust
ClearEscalation for risky moments
ScalableReady for launches and viral posts
WHY IT MATTERS
Social Media Customer Service by the Numbers
2 in 3 people worldwide now use social media.
Source: DataReportal, Digital 2026
67% of customers find contacting customer support on social media convenient.
Source: Zendesk CX Trends
40% of consumers expect a reply within one hour when they contact a brand on social media.
Customers already use social media for customer service issues. The question is whether your brand answers them fast, in public.
Trusted By Ecommerce Brands Worldwide
shopify
amazon
klaviyo
gorgias
Trustpilot
4.8 out of 5
FAQ
Frequently Asked Questions
What is social media customer service?
Social media customer service means answering customer questions, complaints and requests through platforms like Instagram, Facebook and TikTok, in DMs as well as public comments.
What is social media moderation?
Social media moderation is reviewing and managing comments on your posts and ads: replying to genuine questions, hiding spam and abuse, and escalating complaints, so your page stays safe and trustworthy.
What are some social media customer service examples?
A shopper comments "Is this available in size M?" under a post and gets an instant reply with a product link. A customer DMs about a late order and receives a tracking update. An angry public comment is answered calmly and moved to DMs for resolution.
How many customers use social media for customer service issues?
A large and growing share of shoppers now reach out to brands on social media first, especially younger buyers who prefer DMs over email or phone calls. That is why fast, consistent social replies matter for ecommerce brands.
Do you handle Instagram DM management and Facebook comment moderation?
Yes. We manage Instagram DMs and moderate Facebook and Instagram comments on posts and ads, following your brand voice and escalation rules.
Can we try your social media support service first?
Yes. Start with a 15-day free pilot and see how our team handles your real DMs and comments before you sign up.
Related services
- Outsourced customer support
Trained agents across email, chat, WhatsApp, social and phone, inside your helpdesk.
- Social media management for ecommerce
Consistent social content, scheduling and engagement support.
- WhatsApp customer support services
Fast WhatsApp conversations for order help, returns and customer questions.
- Omnichannel customer support
Voice, email, chat, SMS, social and WhatsApp in one managed workflow.
The Perfect Balance of Speed and Human Empathy.
Get social media customer support services that protect your brand in public. Start with a 15-day free pilot today.
Book a Free CallAI Automation
for Speed
Human Empathy
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Happy Customers
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