Our Services
Comprehensive operational and support solutions tailored for scaling D2C brands. Choose a service below to learn how we can help you grow.
Looking for a complete managed team? See our outsourced customer support overview.
Customer Support
Deliver fast, brand-aligned support that turns one-time buyers into loyal advocates.
- 24/7 Omnichannel Support
- Email, Live Chat, and Phone Support
- Returns & Refunds Processing
Omnichannel Customer Support
Voice, email, chat, SMS, social and WhatsApp in one managed workflow.
- Unified support across every active channel
- Consistent brand voice for every response
- Escalation paths for sensitive issues
Email Support
Clear, timely ticket responses with ownership from first reply to resolution.
- Inbox triage and ticket assignment
- Policy-aligned replies and saved responses
- Follow-ups until the issue is resolved
Live Chat Support
Real-time storefront chat for pre-sale questions and urgent order concerns.
- Website chat monitoring
- Fast product and order answers
- Cart and checkout assistance
Voice (Inbound/Outbound) Support
Inbound call handling and outbound follow-ups for moments that need a voice.
- Inbound customer call support
- Outbound callbacks and follow-ups
- Call notes and ticket updates
Social Media Support
DMs, comments and public replies handled with care and speed.
- Instagram, Facebook, TikTok, and social inbox coverage
- Comment moderation and reply handling
- DM triage and customer follow-up
WhatsApp Business Support
Fast WhatsApp conversations for order help, returns and customer questions.
- WhatsApp inbox monitoring
- Order and delivery query handling
- Return and exchange guidance
Order Processing & Inventory
Daily order handling, inventory accuracy and fulfillment coordination.
- Order queue monitoring
- Inventory updates across tools
- Fulfillment exception tracking
Returns & Refunds Management
Policy-aligned return, refund and exchange handling from request to resolution.
- Return authorization reviews
- Refund eligibility checks
- Exchange coordination
Product Catalog Management
Product listings, variants, pricing and details kept accurate across your store.
- Product listing updates
- Variant and SKU cleanup
- Pricing and promotion changes
Shopify Store Management
Day-to-day Shopify admin work handled by people who understand D2C operations.
- Shopify admin support
- App coordination and checks
- Theme and content updates
Marketplace Operations
Operational support across marketplaces and sales channels.
- Marketplace listing checks
- Order and inventory sync reviews
- Channel-specific issue tracking
Customer Order Updates
Proactive customer communication for delays, shipping changes and exceptions.
- Delivery exception monitoring
- Customer update templates
- WISMO ticket handling
Ecommerce SEO
Technical, category, product and content SEO for online stores.
- Technical SEO audits
- Keyword and category strategy
- On-page product optimization
Paid Ads Management
Google and Meta campaign setup, optimization and reporting.
- Campaign planning and launch
- Audience and creative testing
- Budget and bid monitoring
Social Media Management
Consistent social content, scheduling and engagement support.
- Content calendar planning
- Caption and post creation
- Scheduling and publishing
Email Marketing & Automation
Lifecycle email flows and campaigns that support repeat purchase.
- Welcome and nurture flows
- Abandoned cart support
- Campaign planning
Conversion Rate Optimization
Storefront improvements focused on turning more traffic into revenue.
- Landing page review
- Checkout friction analysis
- Product page recommendations
Analytics & Reporting
Clear reporting across growth channels, operations and customer experience.
- Performance dashboard setup
- Monthly insight reporting
- Channel metric reviews
Help Desk Setup & Automation
Views, rules, automations and routing built for faster support.
- Ticket views and queues
- Automation rules
- Routing and SLA setup
Zendesk & Gorgias Setup
Expert setup for leading ecommerce helpdesk platforms.
- Zendesk and Gorgias configuration
- Shopify and app integrations
- Macros and tags
Knowledge Base & FAQ Setup
Self-service content that answers repeat questions before they become tickets.
- FAQ structure planning
- Help center article writing
- Policy page support
Macros, Tags & Workflow Design
Reusable responses, clean tagging and workflows that keep tickets moving.
- Saved reply creation
- Ticket tagging systems
- Workflow mapping
QA & CSAT Monitoring
Quality checks and customer satisfaction tracking for stronger support.
- Ticket review scorecards
- CSAT monitoring
- Agent feedback loops
Team Training & SOPs
Clear playbooks and training materials for consistent support execution.
- Support SOP creation
- Agent onboarding material
- Escalation playbooks