BFCM Support for D2C Brands
Focus on Sales.We Handle the Support.
Black Friday brings more orders, more questions and more customers who expect quick answers. We handle customer support, order queries, returns and refunds across your key channels, so your team can focus on selling.
- 24/7 Coverage
- Trained Ecommerce Specialists
- Scales With Your Sales
- Works With Your Tools
Built Around the Tools Your Team Already Uses
shopify
gorgias
zendesk- klaviyo
- yotpo.
- recharge
- attentive
WhatsApp
No complicated switch. No unnecessary rebuild. Just support that fits into your existing workflow.
Black Friday Doesn't Just Bring More Orders. It Brings More Questions.
The sale may last a few days. The operational pressure can last much longer.
Ticket Backlog
A sudden spike in customer questions can overwhelm your existing team. Tickets pile up, response times stretch and customers start waiting.
"Where Is My Order?"
More orders naturally mean more tracking questions, delivery concerns and status updates.
Returns & Refund Chaos
More sales eventually mean more exchanges, return requests and refund questions. Without a clear process, every request becomes another manual task.
Slow Replies, Lost Sales
A customer asking about size, stock, delivery or a product detail is often ready to buy. If the answer comes too late, the opportunity may be gone.
Seasonal Hiring Pressure
Hiring temporary agents sounds simple until you factor in recruitment, training, tools, quality checks and managing an unfamiliar team during your busiest period.
Don't Let a Busy Inbox Cost You a Sale.
Let Your Team Sell. Let Us Handle the Support.
You Handle the Sale.We Handle What Comes After.
SolutoZeeX gives your D2C brand trained support professionals who can step in when customer volume spikes. From pre-sale questions to post purchase support, we help keep conversations moving and tickets under control.
What We Handle
What We Handle When BFCM Gets Busy
Customer Support
Chat, Email & WhatsApp
Customers don't want to wait for answers during a sale.
We handle product questions, order queries, delivery concerns and customer conversations with fast, brand aligned responses.
- 24/7 Coverage
- Trained Ecommerce Agents
- Fast, On Brand Responses
Order & Inventory Management
Keep Every Order Moving
More sales mean more order updates, tracking questions and inventory checks.
We help manage order tracking, status updates, inventory checks and pre order or backorder queries.
- Order Tracking & Status Updates
- Inventory Checks
- Pre Order & Backorder Handling
Returns & Refunds
Make the Post Sale Experience Easier
Black Friday shouldn't turn into a refund backlog.
We help manage return requests, exchanges, refund processing and common post purchase issues while keeping the process clear for customers.
- Return Requests & RMA Processing
- Refund Processing
- Exchange & Size Issues
Help Desk Setup & Automation
Less Sorting. More Solving.
When ticket volume rises, manual sorting becomes a problem of its own.
We help set up helpdesk workflows, macros, routing and automation so the right ticket reaches the right person faster.
- Gorgias / Zendesk Setup
- Macros & Saved Replies
- AI + Human Support Workflows
Why It Matters
Because During BFCM, Every Minute Matters.
- A customer waiting for an answer.
- An order waiting for an update.
- A refund waiting for approval.
- A ticket waiting in the wrong queue.
Small delays can multiply quickly when your order volume jumps.
We help take those tasks off your team's plate, so they can spend more time on the business and less time chasing tickets.
BFCM Support Offer
Your Black Friday Support Team, Without the Seasonal Hiring Headache.
Get dedicated support without spending weeks hiring and training temporary agents before your busiest sales period.
Starter
For Growing D2C Brands
$1,499/ month
- Up to 500 Monthly Tickets
- Email + Live Chat
- Dedicated Support Agents
- Most Popular
Growth
For Scaling D2C Brands
$2,999/ month
- Up to 2,000 Monthly Tickets
- Email + Live Chat + WhatsApp
- Dedicated Team
- Faster Response Times
Enterprise
For High Volume Brands
Custom Pricing
- 5,000+ Monthly Tickets
- Dedicated Support Pod
- 24/7 Full Coverage
- SLA Based Response Times
- Advanced Reporting
- Custom Tool Integrations
Limited BFCM Support Capacity
We take on a limited number of brands so every team gets the attention and support it needs during peak season.
BFCM Support Journey
Before the Sale. During the Rush. After the Sale.
- Before BFCM
Prepare Before the Inbox Explodes.
We help you get your support workflows, saved replies, helpdesk setup and team ready before traffic starts climbing.
- During BFCM
Keep Customers Moving From Question to Checkout.
Our team handles live customer conversations, product questions, order queries and support requests while your internal team focuses on the bigger picture.
- After BFCM
The Sale Ends. The Questions Don't.
Returns, refunds, exchanges and delivery questions often continue after the campaign. We help manage the post sale workload without letting it overwhelm your team.
One Sale. Three Phases. One Support System.
How It Works
Get Your BFCM Support Team Ready in 4 Steps.
- 01
Book a Call
Tell us about your channels, expected volume and the kind of support your customers need.
- 02
Onboard
We learn your products, policies, tools, tone of voice and workflows.
- 03
Go Live
Your dedicated support team starts handling customer conversations before the BFCM rush.
- 04
Track & Optimise
We monitor tickets, response times and recurring issues, then improve the workflow as volume changes.
Why SolutoZeeX
More Than Extra Hands. A Team That Knows Ecommerce.
Ecommerce Focused
Your support team works around real ecommerce questions, from order status and product queries to returns and refunds.
Brand Aligned
Customers should feel like they're talking to your brand, not an outsourced team.
Built to Scale
Support capacity can expand when your customer volume does.
One Connected Workflow
Customer conversations, orders, returns and helpdesk workflows don't have to live in separate silos.
Your Customers Are Ready to Buy.Make Sure Someone Is Ready to Answer.
Don't let a busy inbox become the weakest part of your Black Friday experience.
We'll help you prepare the support side before the traffic arrives.
Reserve Your BFCM Support TeamTell us what you're expecting. We'll help you plan the support.
FAQ
Questions Before the Rush? Let's Clear Them Up.
Can you support us only during Black Friday?
Yes. Our BFCM support model is designed for brands that need additional support during peak sales periods without building a permanent seasonal team.
What customer queries can you handle?
Our support can cover product questions, order status, delivery queries, returns, refunds, exchanges and other common ecommerce support requests based on your workflows.
Can you work with our existing tools?
Yes. We work around the tools and workflows your business already uses. Share your current setup with us and we'll discuss the best way to integrate the support team.
Can you handle both pre sale and post sale support?
Yes. Support can cover customers before purchase as well as order, delivery, return and refund questions after purchase.
How early should we prepare?
The earlier you are onboard, the more time there is to understand your products, policies, workflows and brand voice before peak volume arrives.
Black Friday Is Coming.Your Support Team Should Be Ready.
More traffic is good.
More orders are great.
More unanswered customers aren't.
Let's build a support setup that can handle the rush without putting all the pressure on your internal team.
Reserve Your BFCM Support TeamTell us what you're expecting. We'll help you plan the support.