WhatsApp inbox monitoring
Support customers in the channel they already use. Every incoming chat is picked up quickly, so no customer is left on "seen".
WhatsApp customer support services for D2C and Shopify brands. Trained chat agents handle order help, returns and customer questions fast, right inside your WhatsApp Business account.

WHATSAPP BUSINESS SUPPORT COVERAGE
WHAT WE DO
Support customers in the channel they already use. Every incoming chat is picked up quickly, so no customer is left on "seen".
Our WhatsApp customer support agents check orders and tracking, then reply with clear updates, reducing friction for quick questions and follow-ups.
Customers are guided step by step through returns and exchanges, with tagging and handoff so complex cases reach your team with full context.
We manage your WhatsApp Business account day to day: quick replies, labels, away messages and catalog questions, so your WhatsApp support stays organized instead of scattered.
Impact That Matters
We work with the WhatsApp Business app or the WhatsApp Business API, connected to your Shopify store and helpdesk such as Gorgias or Zendesk, so agents see order details before they reply.
FAQ
Yes, especially for ecommerce. Customers already use WhatsApp every day, so they reply faster than on email. It works well for order updates, returns, product questions and cart follow-ups, and it feels personal without needing a phone call.
A WhatsApp Business account gives you a business profile, product catalog, quick replies, labels, greeting and away messages. With the API, multiple agents can handle chats together and connect them to your helpdesk and Shopify store.
The WhatsApp Business app is free to download. The WhatsApp Business API is charged by Meta based on the type of message and the customer's country, and pricing can change, so check Meta's official WhatsApp Business pricing page for current rates. Our support service is priced separately based on your chat volume and coverage hours.
Set up a business profile and catalog, add a WhatsApp chat button to your store, connect it to your helpdesk, and create quick replies for common questions like order status and returns. Our team handles the daily conversations once setup is done.
Yes, as long as you use the official WhatsApp Business app or API and follow WhatsApp's Business and Commerce policies, including getting customer opt-in before sending messages. Avoid unofficial bulk-messaging tools, as they can get your number banned.
Yes. We provide WhatsApp support for Shopify stores and other D2C brands, connected to your store and helpdesk so every reply is based on real order data.
Yes. Start with a 15-day free pilot and see how our agents handle your real WhatsApp chats before you sign up.
Trained agents across email, chat, WhatsApp, social and phone, inside your helpdesk.
Voice, email, chat, SMS, social and WhatsApp in one managed workflow.
Real-time storefront chat for pre-sale questions and urgent order concerns.
DMs, comments and public replies handled with care and speed.
Get WhatsApp customer support services that keep every chat organized and every customer happy. Start with a 15-day free pilot today.
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