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WHATSAPP CUSTOMER SUPPORT SERVICES

WhatsApp Business Support Managed End-to-End.Built for Ecommerce and D2C Brands.

WhatsApp customer support services for D2C and Shopify brands. Trained chat agents handle order help, returns and customer questions fast, right inside your WhatsApp Business account.

WhatsApp inbox monitoring
Order and delivery query handling
Return and exchange guidance
No commitmentFree strategy call15-day free pilot
WhatsApp customer support agent helping an ecommerce customer with an order

WHATSAPP BUSINESS SUPPORT COVERAGE

What Our WhatsApp Chat Support Agents Handle

Order updates and delivery tracking
Returns, exchanges and refunds
Product and pre-sale questions
Abandoned cart follow-ups

WHAT WE DO

Outsourced WhatsApp Customer Support Services

WhatsApp inbox monitoring

Support customers in the channel they already use. Every incoming chat is picked up quickly, so no customer is left on "seen".

Order and delivery query handling

Our WhatsApp customer support agents check orders and tracking, then reply with clear updates, reducing friction for quick questions and follow-ups.

Return and exchange guidance

Customers are guided step by step through returns and exchanges, with tagging and handoff so complex cases reach your team with full context.

WhatsApp Business account management

We manage your WhatsApp Business account day to day: quick replies, labels, away messages and catalog questions, so your WhatsApp support stays organized instead of scattered.

Impact That Matters

WhatsApp Support for Shopify Stores

We work with the WhatsApp Business app or the WhatsApp Business API, connected to your Shopify store and helpdesk such as Gorgias or Zendesk, so agents see order details before they reply.

24/7WhatsApp chat coverage
FasterReplies on the channel customers check most
ClearOrder and return updates
ScalableReady for sales and festive peaks

Trusted By Ecommerce Brands Worldwide

shopify
amazon
klaviyo
gorgias
Trustpilot
4.8 out of 5

FAQ

Frequently Asked Questions

Is WhatsApp good for business?

Yes, especially for ecommerce. Customers already use WhatsApp every day, so they reply faster than on email. It works well for order updates, returns, product questions and cart follow-ups, and it feels personal without needing a phone call.

What are the benefits of a business account on WhatsApp?

A WhatsApp Business account gives you a business profile, product catalog, quick replies, labels, greeting and away messages. With the API, multiple agents can handle chats together and connect them to your helpdesk and Shopify store.

How much does a WhatsApp Business account cost?

The WhatsApp Business app is free to download. The WhatsApp Business API is charged by Meta based on the type of message and the customer's country, and pricing can change, so check Meta's official WhatsApp Business pricing page for current rates. Our support service is priced separately based on your chat volume and coverage hours.

How do you use WhatsApp Business for an ecommerce business?

Set up a business profile and catalog, add a WhatsApp chat button to your store, connect it to your helpdesk, and create quick replies for common questions like order status and returns. Our team handles the daily conversations once setup is done.

Is it legal to use WhatsApp for business?

Yes, as long as you use the official WhatsApp Business app or API and follow WhatsApp's Business and Commerce policies, including getting customer opt-in before sending messages. Avoid unofficial bulk-messaging tools, as they can get your number banned.

Do you provide WhatsApp support for Shopify stores?

Yes. We provide WhatsApp support for Shopify stores and other D2C brands, connected to your store and helpdesk so every reply is based on real order data.

Can we try your WhatsApp customer support services first?

Yes. Start with a 15-day free pilot and see how our agents handle your real WhatsApp chats before you sign up.

The Perfect Balance of Speed and Human Empathy.

Get WhatsApp customer support services that keep every chat organized and every customer happy. Start with a 15-day free pilot today.

Book a Free Call

AI Automation

for Speed

Human Empathy

for Care

Happy Customers

Every Time